Privacy Notice

This Privacy Notice explains how TRAILEXX ("we", "us", "our") collects, uses, shares, and protects personal information of visitors and customers located in the United States who interact with our website trailexx.lovable.app and related services (the "Services"). By using the Services you agree to the practices described here.

1. Information We Collect

• Contact information you submit through our quote or contact forms: name, email address, phone number, and message content.
• Communications you send us via WhatsApp, SMS, phone, or email.
• Technical data collected automatically: IP address, browser type, device type, referring URL, pages viewed, and time stamps.
• Cookies and similar technologies used to remember your language preference and to measure site performance.

We do not knowingly collect information from children under 13.

2. How We Use Your Information

• To respond to your quote requests and provide customer support.
• To manufacture, deliver, and service the food trailer you ordered.
• To comply with legal, tax, and DOT / NSF regulatory obligations.
• To improve our website, product catalog, and customer experience.
• To prevent fraud and enforce our terms.

3. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers that help us operate the Services (hosting, database, email, analytics), under written confidentiality obligations.
• Payment processors and financing partners you choose to use (Rent2Own, Presta Fácil, etc.).
• Shipping carriers and installers required to deliver your trailer.
• Government authorities when required by law, subpoena, or court order.
• A successor entity in the event of a merger, acquisition, or asset sale.

4. Your U.S. Privacy Rights

Depending on where you live, U.S. state privacy laws (including the California Consumer Privacy Act ("CCPA/CPRA"), and the Virginia, Colorado, Connecticut, Utah, and Texas privacy statutes) may give you the right to:

• Know what personal information we hold about you.
• Request a copy of that information.
• Request correction or deletion of your information.
• Opt out of the sale or "sharing" of personal information (we do not sell).
• Not be discriminated against for exercising these rights.

To exercise any of these rights, email us at femtz@hotmail.com with the subject line "Privacy Request". We may need to verify your identity before we can respond.

5. Data Retention

We keep quote requests and customer records for as long as reasonably necessary to service your order, comply with warranty and financing obligations, and meet legal and accounting requirements. When no longer needed, information is deleted or anonymized.

6. Security

We use industry-standard technical and organizational safeguards to protect your information, including encryption in transit (HTTPS), access controls, and secured cloud infrastructure. No system, however, is completely secure, and we cannot guarantee absolute security.

7. International Transfers

TRAILEXX is headquartered in Mexico and manufactures trailers in Monclova, Coahuila. If you contact us from the United States, your information will be transferred to and processed in Mexico under contractual safeguards.

8. Third-Party Links

Our site may link to third-party services (WhatsApp, Google Maps, financing partners). Those services have their own privacy policies. We are not responsible for their practices.

9. Changes to This Notice

We may update this notice from time to time. The "Last updated" date above shows when the most recent revision took effect. Continued use of the Services after changes means you accept the revised notice.

10. Contact Us